Is training provided for new users?

Written By syllaby

Last updated 24 days ago

If you're looking for a formal training program, Syllaby doesn't offer one at the moment, but you're definitely not on your own.

We provide personalized 1-on-1 demo calls, an extensive knowledge base, and friendly customer support to guide you through every single step. 

Starting out with a new AI video platform can feel a bit overwhelming. You might be looking for a classroom-style training course to teach you the ropes. While we don't offer structured training modules right now, we've built something even better: real, human-powered help whenever you need it.

Think of our support ecosystem as your personal onboarding program.

Here's how you can use these resources to master Syllaby today:

  • Book a 1-on-1 Demo Call: Want a real human to show you around? You can jump on a live, personalized call with our team. We'll walk you through the platform, help you generate your first script, and show you how to customize avatars for your specific niche. 

  • Explore Our Knowledge Base: If you love learning at your own pace, our Knowledge Base is your new best friend. It's packed with simple, step-by-step articles that cover everything from basic account settings to advanced video creation. Just type in what you need and start reading. 

  • Lean on Customer Support: Stuck on a tricky step or facing a weird glitch? Don't stress. Our customer support team is always just a message away. We don't use annoying bots that run you in circles—you'll talk to a real person who will help you fix the issue fast. 

Syllaby Pro-Tip

Before you jump on your 1-on-1 demo call, write down your business niche and two or three content goals.

This helps our team tailor the session completely to you, so you can walk away with a ready-to-go video strategy! 

Quick Fix

Can't find the answer you need in the Knowledge Base?

Don't give up!

Try typing shorter, simpler keywords into the search bar. For example, instead of searching "Why won't my video download to my desktop computer," just type "download video."

If that still doesn't clear things up, send a quick message to our support team and we'll handle the rest.