Understanding Syllaby’s Refund Policy

Written By syllaby

Last updated 22 days ago

We want you to feel confident using Syllaby to grow your business.

This guide explains how our refund policy works and the simple steps you can take if you need to request one.

At Syllaby, your success is our priority. We know that sometimes plans change or a tool might not be the right fit at the right time.

We aim to be as fair and accommodating as possible to ensure you have a great experience with us, even if you decide to move on.

While paid subscription fees are generally non-refundable, we’re more than happy to refund any unused credits remaining in your account within the first 30 days of your subscription.

Once you send us a request, our team will get to work. You’ll usually see your refund processed within 14 days.

We’re here to support you, and we promise to make the process as smooth as possible.

How To File For A Refund?

If you’d like to request a refund for unused credits, just follow these simple steps:

  1. Pick your favorite way to chat. You can send an email to customerrequest@syllaby.io or click on the Live Chat icon on our website to talk to us directly.

  2. Gather your account info. To help us find your account and speed things up, please include:

  • Your Full Name.

  • The Registered email address you use for Syllaby.

  • The Last 4 digits of the card you used for the payment.

  1. Send your request. Once we have those details, we’ll take it from there! Keep an eye on your inbox for confirmation from our team.

Syllaby Pro-Tip

Before you say goodbye to those unused credits, try using the Viral Topic Search one last time! 

Many users find that a quick search in a different niche sparks a brand-new content idea that makes the subscription totally worth it.

Quick Fix

"It’s been over 14 days and I don't see my refund."

Don't worry! First, double-check that you provided the correct last 4 digits of the card in your initial request, as this is the most common reason for a delay. 

If everything looks right, reach out to us via Live Chat, and we’ll give you a status update right away.